Policies

We are a different type of salon, PLEASE READ THE POLICIES BELOW THOROUGHLY before your appointment.

 

Because we are a truly natural salon you may not receive instant results depending on the condition of your hair. Our methods take time. It is like dieting or exercising. Going to the gym once or eating one salad won't put much of a dent in your goals. The same can be said for natural hair. Please come with an open mind and patience. If you follow our methods, give us the time we need the results can be unbelievably amazing.

Rules for booking


Please remember to wear your hair styled naturally curly with product, and down for this appointment if you will receive any cutting services.

Cancellations

If you need to cancel or reschedule your appointment we ask that you do so 24 hours before your appointment time. Thank you for respecting our time.

To cancel or reschedule your appointment, please call the salon or log on to our online booking. Emails and texts will NOT be accepted.

Damaged hair

If you have hair that has been damaged due to relaxer, texturizer, keratin treatment, color, heat, extensions, braids or neglect.  We will do all that we can to help you transition into healthy hair.  We are here to help! Please be patient and understand that it can take several visits and haircuts to reach your hair goals.  CONDITIONING TREATMENTS are intended as a luxury for hair that is either already healthy or has experienced minimal trauma such as going to the beach, winter dryness, etc. NOT to repair severely damaged hair from relaxers texturizers, keratin treatments, color, heat, extensions, braids or neglect.  

Return Policy

We do not accept opened or used products.
All services are non-refundable if you have an issue with your service please let us know within 72 hours and we will attempt to rectify the situation.   We reserve the right to refuse this courtesy at our discretion.

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